CGATE Platform
     CGATE Telecom/Media Server
     Aumtech VXML Browser
     arcFlash Web Interface
MRCP Connector for MSS

ESS Application Suite
     Visual IVR
     Agent-Assisted IVR
     Automated Web Agent
     Aumtech Interactive Messaging      Services (AIMS)
Industry Solutions
Enhanced Self-Service Application Suite

Automated Web Agent
Automated Web Agent allows agents to use Automatic Speech Recognition and Text-to-Speech technologies to help customers complete their transactions over the web. Agents assist callers seamlessly, while customers continue to interact with the voice-enabled IVR. With Automated Web Agent, web-based customer interactions become more profitable, as abandonment rates -- and costs-per-transaction -- plummet. The application helps you offload contact center traffic while increasing customer satisfaction via complete and effective web-based transactions.