CGATE Platform
     CGATE Telecom/Media Server
     Aumtech VXML Browser
     arcFlash Web Interface
MRCP Connector for MSS

ESS Application Suite
     Visual IVR
     Agent-Assisted IVR
     Automated Web Agent
     Aumtech Interactive Messaging      Services (AIMS)
Industry Solutions
Enhanced Self-Service Application Suite

Visual IVR
With Aumtechís Visual IVR, self-service is transformed into a multi-modal smart-phone environment. Allowing voice, touch, image and data input interactions, with each step visually mapped out on the screen so customers can respond in the easiest and most convenient mode. Visual IVR reduces the time people spend listening to lengthy menu options, it greatly expands the range of solutions that can be offered and allows customers to use either speech or touch screen for command & control. Visual mapping enables customers to quickly make choices like seat assignments, service plan upgrades, account transfers and more. And, with Visual IVRís ability to send text, data and video, customers and employees can easily retrieve, modify and update information.

For additional info on the Visual IVR click this link
Visual IVR Overview Video