CGATE Platform
     CGATE Telecom/Media Server
     Aumtech VXML Browser
     arcFlash Web Interface
MRCP Connector for MSS

ESS Application Suite
     Visual IVR
     Agent-Assisted IVR
     Automated Web Agent
     Aumtech Interactive Messaging      Services (AIMS)
Industry Solutions
Enhanced Self-Service Application Suite

Maximize your customer interaction investment
The Enhanced Self-Service (ESS) Application Suite takes customer service to a new level. This set of powerful applications is designed to dramatically increase automated self-service performance by improving call completion and transaction rates, reducing costs and increasing customer satisfaction. The suite includes the Visual IVR that leverages the technological advantages of smart phones & tablets, the Agent-Assisted IVR for next generation "smart" self-service, the Automated Web Agent for agent-assisted customer interaction with your web services, and Aumtech Interactive Messaging Service (AIMS) for automated notifications.