Answering the call with world-class experience and skills
Since 1988, Aumtech has specialized in providing seamless connectivity and information exchange between diverse networks and devices. From our origins as a developer of Information Services Platform (IVR) software for AT&T, we have evolved into a leading Automatic Speech Recognition (ASR) systems provider for large enterprises and global carriers, including customers such as JetBlue Airways, Level 3 Communications, and Movius Interactive Corporation.
Our products and services answer the need for accurate and efficient automated information exchange that elevates the end-user experience and enhances the customer relationship.
Aumtech’s Interactive Voice Response (IVR) solutions are actively deployed on 6 continents, on the VoiceXML- based Carrier Grade Advanced Telephony Environment (CGATE) Portal. CGATE, supporting traditional ISDN ports as well as using Session Initiation Protocol (SIP), is deployed in two of the largest IVR installations in North America and Europe.
By deploying CGATE Portal and turnkey applications such as Enhanced Self-Service (ESS) Application Suite, carriers and enterprises can customize ASR-enabled systems and rapidly deploy them in a reliable and scalable environment. CGATE is compatible with carrier-grade PSTN and networks running Voice over IP (VoIP).
From automated web agents to messaging to the fully featured Enhanced Self-Service Application Suite, our products are backed by a range of professional services that reduce development, deployment, and system ownership costs and increase return on investment. In addition, web developers can leverage their knowledge of existing web application development technologies and techniques to rapidly develop voice-enabled services using VoiceXML.
We hear you
If there’s one universal among businesses, it’s the need for providers that understand – and respond to – business needs. Aumtech listens to all stakeholders and delivers a total solution to that supports strategic goals. Our solutions tie together existing databases and infrastructures to maximize your in-house systems, while our open, standards-based technology protects your investment from obsolescence. And through our internal R&D, as well as client and vendor partnering, we continuously advance our solutions and underlying architecture.
With more than a decade of speech solutions development and deployment, we have a track record of success. We provide automated systems for four of the top 10 U.S. airlines ranked highest in customer satisfaction.
We consult with you to understand your business and work with you to help clarify and define requirements. Then we engage our skills and expertise to deliver. To realize competitive advantages, you need partners on the same page. That’s answering the call. That’s Aumtech.